Optimize Your Hospice Care Company's
GMB Listing for More Leads

Here's how to setup your Google My Business listing the right way plus a few bonuses that you might not be aware of!

1. Getting Verified

First things first, if you don't already have a GMB listing for your company, you need to create one and get verified. Head to https://www.google.com/business/ to signup and claim your listing. You'll need to input your company name, address, and phone and submit for verification.

Google will then send you a postcard to your office address with a pin number on it. We've typically seen this arrive in as quick as 3 days and sometimes up to a week. As soon as you do this you'll have access to your Google My Business dashboard.

2. Business Name

Once you're logged into your Google My Business dashboard and your business is verified, take a look around. Head to the "Info" tab on the left and let's begin editing our Business information. You probably already did this when you verified your GMB listing, but make sure that your business name is the same as what is used across the internet.

For SEO purposes, you want your business name to match what's across the internet on all of the other websites out there, e.g. BBB, directory sites, and all of those other sites where business names are displayed. If it doesn't match, it can cause issues for both customers who will be confused as well as search engine rankings down the road.

3. Category Selection

This is probably the MOST important part of your GMB. If you don't have the proper primary category, you'll never be able to rank locally in Google Maps for any of the hospice care terms. It's that simple.

Make sure that if your primary service is hospice care, your primary business category is "hospice care". There is no other selection for that!

If you do personal care or any other services, list those options in the "Additional Categories" spaces.

4. Service Area & Radius

This is another crucial area of the Google My Business dashboard that should be filled out properly.

Make sure your office address is exactly as it should be across the internet. Or otherwise, use that address on all of your other internet profiles like Facebook, Yelp, or wherever your company is listed.

**CRUCIAL STEP**

• Mark "Yes" in the "I deliver goods and services to my customers at their location" because if you're a hospice care company, that's what you do.
• Set either cities you serve or set a radius. If you set a Radius, make sure it's a reasonable radius. Please don't do 100 miles. Set it to something like 20 miles out.
• HIGHLY RECOMMENDED: Even if your office address is a home, select that you serve customers at your business address. According to testing we've done, this will help your local SEO rankings for your hospice care company. If you hide your address, you are less likely to show up in searches.

5. Hours, Phone Number, & Website

Make sure to list accurate hours for when you are open. This can be a headache for customers if it says you operate 24/7 and you actually close at 5pm. Make sure you get these right.

Your phone number should be your main office line - this is going to be your number that gets syndicated across the internet again on all of your company profiles so make sure that you get it right!

Make sure to put the homepage of your company website in the website box. Use www or don't use www depending on how your website is setup. We'd also recommend putting your contact us page or "Free Consultation" page in the appointment URL box so leads can easily reach you.

6. Business Description

The business description is your opportunity to tell prospective customers as well as Google what it is that you do. What are you known for? Why do customers prefer your services?

Sell your company, but don't be spammy in the description. Trying to stuff keywords in because you think it will help you rank better with SEO doesn't help, guaranteed.

People who are researching your company also will see this at the bottom of the knowledge panel, so it's a good opportunity to let them know who you are.

7. Business Photos

Photos are crucial to your GMB listing. First of all, make sure your Logo, Profile Photos, and Cover Photos are filled in. This is the lifeblood of what shows up on your listing, so make sure this matches your branding.

From there, you should upload as many photos as possible.

Special Bonus: Name your photo file names before uploading about what they are. Does this help with Local Maps SEO? We've seen ups and downs, but it definitely can't hurt.

8. Reviews

Although this step takes time to do, it is crucial that you build up a collection of Google reviews from customers that you've completed work for.

Not only does it allow customers to trust you more, but Google will also display "Gold Stars" in search results for your company when people come across you in Google's search results.

You can use Whitespark's Google Review Generator to get a link that you can send to customers via email. This link will take them directly to the leave a review page. Here's that link: https://whitespark.ca/google-review-link-generator/

Once you start getting reviews, make sure to reply to all of them. Yes, ALL of them! Even negative reviews. This shows prospects that you're active and that you care about all of your customers as well as shows Google you are active within your GMB dashboard.

9. Google Posts

Another new feature from Google My Business.

We've been using this with great success. It's an opportunity to stand out from the pack in search results. You should be using some sort of "Special Rates" to gain traction and get people to click over to your site.

Create a new post with an Image or Video describing the offer (Videos work better). In the headline, describe the offer.

Rotate offers and news in Google posts. When people find you in Google maps, those offers will stand out upon clicking, giving you a better chance of getting that call to learn about your services.

10. GMB Local Extensions

If you're running Google Ads, you can use your optimized Google My Business listing to crush your competitors and get more leads very easily.